FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Order


How do I place an order? To place an order please click on our online store, select the category you want, then select what you want by clicking the image, it will automatically take you to another page. there will be a white rectangular bar with an arrow pointing down. Click on the drop down menu by selecting the length you want after that go to cart,In some cases you will also have to write the texture you need. select your destination and proceed to checkout.




Payment


How can I pay for my order? We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in Various currencies.




Shipping


Do you Ship to my Country? We offer WORLDWIDE SHIPPING via DHL for alll of our orders (unless specified on the product page) so it’s very likely we can ship to your country.




Tracking


How do I track my order? A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at Track my Order.




Secure Ordering & Payment Option


How do I know my order is secured? All payments received on our website are secure, all orders must be paid using our secure paypal payment. using paypal is secure and safe, no third party can review your bank details.




Returns & Refunds


No returns due to hygiene reasons, especially if the hair has been worn (used) removed from its package, washed, combed, dyed, bleached, altered or tampered, in an anyway. The item must be in the same state and condition it was before it was received. All orders are final. No Cancellations. EXCHANGE ONLY. Due to the nature of business we cannot offer any refunds. Order only if you are committed to purchasing. There are no exceptions.